Contact

Questions, before or after an order

Email 326346242@qq.com. We reply within 24 hours, Monday to Friday. Messages that arrive over the weekend are answered on Monday.

To help us answer faster, include your order number (it starts with #). For a damaged piece, attach a photo of the item and the packaging.

Shipping

Orders are dispatched from our studio in China within 1–3 business days. Delivery is typically 7–15 business days to US addresses and 10–20 business days elsewhere. Tracking is emailed when the parcel leaves.

Returns

30 days from delivery, unworn and in original packaging. Return shipping is paid by the buyer unless the item arrived damaged or incorrect. Refunds are issued within 5 business days of the parcel reaching us.

Materials

Every product page states the stone, the treatment and the metal used, plus where the object was made or sourced. If something on a page is unclear, ask and we will answer in writing.