Refund policy

Return window

30 days from the date of delivery. Returns must be posted within that window.

Condition

Unworn, undamaged, in the original packaging. Pieces that show wear, resizing or alteration cannot be accepted.

Return shipping

Return shipping is paid by the buyer, unless the item arrived damaged or we sent the wrong item. In that case we cover return postage and send a replacement or refund.

How to start a return

Email 326346242@qq.com with the order number and the reason. We reply with the return address within 24 hours, Monday to Friday. Do not post a return before you have that address.

Refunds

We inspect the piece on arrival and refund within 5 business days to the original payment method. Original shipping charges are not refunded unless the item was damaged or incorrect.

Damaged or incorrect items

Email us within 7 days of delivery with a photo of the item and the packaging. We replace or refund without requiring the item back when the fault is ours.

Cancellations

Orders can be cancelled before dispatch for a full refund. After dispatch, the return process applies.

Contact

326346242@qq.com — replies within 24 hours, Monday to Friday.