FAQ

Orders and delivery

Where do you ship from?

From our studio in China. Orders are dispatched within 1–3 business days.

How long does delivery take?

Usually 7–15 business days to US addresses and 10–20 business days elsewhere. Tracking is emailed when the parcel leaves.

Do I pay customs or duties?

Any import tax or duty charged at the border is the buyer's responsibility. Most small orders to the US arrive without a charge, but we cannot guarantee it.

Can I change my address?

Yes, if the order has not shipped. Email us with the order number as soon as possible.

Returns

What is your return window?

30 days from delivery, on unworn pieces in original packaging.

Who pays return shipping?

The buyer, unless the item arrived damaged or incorrect.

How long does a refund take?

We refund within 5 business days of receiving the parcel.

Materials and care

Is the stone natural?

Each product page states natural, dyed, heat-treated, stabilised or synthetic. We do not use the word natural unless it is accurate for that piece.

Will the metal irritate my skin?

Plated brass can discolour with wear and may irritate sensitive skin. Sterling silver pieces are marked as such. If you have a known allergy, choose the sterling option or ask first.

Contact

Email 326346242@qq.com — replies within 24 hours, Monday to Friday.