Shipping policy

Dispatch

Orders are packed and dispatched from our studio in China within 1–3 business days of payment. Business days exclude weekends and Chinese public holidays.

Delivery times

United States: typically 7–15 business days after dispatch.
Canada, United Kingdom, EU, Australia: typically 10–20 business days after dispatch.
Rest of world: typically 12–25 business days after dispatch.

These are typical ranges, not guarantees. Customs inspection can add time.

Tracking

A tracking number is emailed when the parcel leaves. Tracking sometimes stops updating for several days while a parcel moves between carriers; this is normal.

Shipping cost

Shipping is calculated at checkout. Orders over the free-shipping threshold shown in the cart ship standard at no charge.

Customs and duties

Any import duty or tax charged at the border is the buyer's responsibility. We declare parcels accurately and cannot mark an order as a gift or understate its value.

Address changes

Email 326346242@qq.com with the order number before dispatch. Once a parcel is in transit the address cannot be changed.

Lost or delayed parcels

If tracking has not moved for 10 business days, contact us and we will open a trace with the carrier. If a parcel is confirmed lost, we replace it or refund it.

Contact

326346242@qq.com — replies within 24 hours, Monday to Friday.