Orders & Payment
Orders & Payment
Changing an order
Email us with the order number as soon as possible. We can change an address or cancel before dispatch. After dispatch, the return process applies.
Payment methods
We accept major credit and debit cards and, where available, PayPal. Available methods are shown at checkout and depend on the destination country.
Why a card might be declined
- The billing address does not match the card issuer's records
- The issuer blocks cross-border or unfamiliar merchants
- 3-D Secure verification was not completed
A second attempt usually works after contacting the issuer. We never see or store full card details.
Order confirmation
A confirmation email is sent immediately. If it does not arrive, check spam and the address typed at checkout, then contact us.
Taxes
Sales tax is applied where required. Import duty is charged at the border and is the buyer's responsibility.