Shipping & Delivery
Shipping & Delivery
Where orders ship from
From our studio in China. Orders are packed and dispatched within 1–3 business days of payment. Business days exclude weekends and Chinese public holidays.
Delivery estimates
- United States: 7–15 business days after dispatch
- Canada, UK, EU, Australia: 10–20 business days after dispatch
- Rest of world: 12–25 business days after dispatch
These are typical ranges, not guarantees. Customs inspection can add time.
Tracking
A tracking number is emailed when the parcel leaves. Tracking sometimes pauses for several days while a parcel moves between carriers. If tracking has not moved for 10 business days, contact us and we will open a trace.
Shipping cost and free shipping
Rates are calculated at checkout. Orders above the free-shipping threshold shown in the cart ship standard at no charge.
Customs and duties
Any duty or import tax charged at the border is the buyer's responsibility. We declare parcels accurately and cannot mark an order as a gift or understate its value.
Address changes
Email us with the order number before dispatch. Once a parcel is in transit, the address cannot be changed.