Returns & Refunds
Returns & Refunds
Return window
30 days from delivery. Returns must be posted within that window.
Condition
Unworn, undamaged, in the original packaging. Pieces showing wear, resizing or alteration cannot be accepted.
Who pays return shipping
The buyer, unless the item arrived damaged or we sent the wrong item. In that case we cover postage and send a replacement or refund.
How to start a return
Email us with the order number and the reason. We reply with the return address within 24 hours, Monday to Friday. Do not post a return before you have that address.
Refund timing
We inspect the piece on arrival and refund within 5 business days to the original payment method. Original shipping charges are not refunded unless the item was damaged or incorrect.
Damaged or incorrect items
Email within 7 days of delivery with a photo of the item and the packaging. When the fault is ours, we replace or refund without requiring the item back.
Cancellations
Orders can be cancelled before dispatch for a full refund. After dispatch, the return process applies.